It has never been easier to access virtual veterinary care via the Your PetPA App or website. However when and why would you consider this option as opposed to face-to-face care for your loyal and loving pet?

What are the benefits of online veterinary consultation?

benefits of online veterinary consultation?

  • Access from home if no physical exam, testing or treatment is needed – no transportation considerations
  • Convenient hours (including out-of-hours)
  • Faster response time
  • Free or low-cost feedback from a licensed veterinarian
  • Often less stressful for your pet than an in-person visit
  • Can offer an understanding of what to expect if an in-person visit is needed

What can I use online veterinary consultation for?

  • Upset tummies, vomiting and diarrhoea
  • Itchy skin – why they are scratching and what you can do
  • Toxin advise – if your pet has eaten something they shouldn’t have
  • Skin and ear problems
  • Parasite prevention – fleas, ticks and worming
  • Coughing & sneezing
  • Eye problems
  • First aid and wound care
  • Lumps and bumps
  • Limping and lameness
  • Behaviour & training
  • Product Information

Please note that online veterinarians can’t legally diagnose or prescribe medications because a veterinary-client-patient relationship (VCPR) has not been established.

Additionally, vet nurses can provide advice on:

  • Dental: how to take care of teeth and gums
  • Grooming: how to care for your pet’s skin health
  • The right pet for you and your family
  • New puppy and kitten support
  • Diet advice: giving your pet the right nutrients
  • Preventative Care
  • First Aid
  • Puppy and Kitten proofing your home

How to get the most from your online consultation?

  1. Be prepared to offer more detail than you necessarily would during an in-person appointment. As there is no hands-on exam and the patients can’t tell us what hurts, the onus is on you to provide insight into what has changed. This means the more thorough you can be, including providing pictures or videos, the more helpful your online vet can be!
  2. Be ready to answer symptom-based questions. The online veterinarian will likely ask similar questions as your regular veterinarian and will tailor the questions as needed depending on the individual case. You might be asked to describe your concern, whether your pet is acting normally, eating and drinking well, if they are on any medications or has any known medical conditions.
  3. Make sure you are in an area that has strong WIFI/connection coverage!

When should you take your pet to a face-to-face consultation?

Online veterinarians can do a good job helping ease worry and stress for pet parents who are concerned that something may be wrong. However, there are still many cases when it’s important to seek out in-person veterinarian care, including emergencies.

How does a Your PetPA online veterinary consultation work?

Our online veterinary consultations are available through both our Website and App. Here you can choose to speak with a registered veterinarian via a video call, selecting the time that best suits you.

Appointments cost significantly less than traditional face-to-face appointments – or are FREE as part of our Pet Wellness Plans – Thriving Pets or Thriving Pets+.