Thriving Pets Wellness Plan

FAQs

You have 2 options:  

  1. Upfront Annual Payment  
  2. Monthly Payment: These payments are automatically debited from your credit card – you can cancel your subscription with 30 days’ notice (please contact our customer service team to discuss our cancellation terms and conditions)  

We understand things change and we are available to discuss any changes to your membership terms. 

Our Customer Service team is happy to discuss any reasonable changes. 

Unfortunately, this is not possible due to differences in treatment requirements for species and breeds. We recommend contacting our Customer Service Team if you have any questions.  

We understand that this can sometimes occur unexpectedly at any age and therefore we ask that you contact us as soon as possible to organise membership cancellation.  

Our membership benefits start straight away. We hope that you are part of the Thriving Pets family for your pet’s lifetime. 

Yes – you can choose a monthly subscription to Thriving Pets. 

Once your membership is cancelled you will no longer be eligible for benefits. 

Absolutely! Our goal is to make premium pet wellness care achievable and affordable for all pet parents.  We want to provide peace of mind, take the stress out of paying for the necessities and offer the best pet wellness care for your fur baby. 

Wellness Plans make it easy to provide proactive pet wellness services and products. Plan benefits include convenience, the peace of mind, flexibility, affordability, and the peace of mind of knowing that you are ensuring that your furbaby is thriving. 

Pet care can be overwhelming, and it’s hard to keep track of exactly what your pet needs and when they need it.  A pet care plan removes the guesswork and makes it easy for us to provide you with the appropriate pet health care needs for your furbaby. Pet Care in your pocket made easy. 

Puppies and Dogs: Nexgard Spectra (delivered monthly) and Popantel Tapewormer (delivered twice a year) 

Kittens and Cats: Bravecto Plus (delivered 3 times a year) and Popantel Tapewormer (delivered 3 times a year) 

We have chosen and strongly recommend the products provided in the Wellness Plans  

Please contact our customer service team if your pet suffers from a medical condition which may cause an adverse reaction to the recommended products.  

No drama- as long as you update your fur baby’s weight in your App profile monthly, we will send the appropriate product. 

No fees – it’s included in your plan. 

You will receive an envelope with your pets labelled preventative treatment and administration instructions. Our customer service team are also happy to answer questions regarding any concerns you may have.