Thriving Pets Terms and Conditions

Thriving Pets and Thriving Pets Plus are annual preventative wellness plans for pets provided to you by My Pet PA Pty Ltd ACN 649 066 473 trading as Your Pet PA (‘YPP’).

The plans allow members access to differing levels of pet related products and veterinary services on an annual basis subject to these terms and conditions. The plans are designed to be preventative care and wellness support to help keep pets healthy, it is not an insurance program or a substitute for pet insurance. Not all veterinary services are covered by the plan and we recommend that you confirm and understand the services that are part of the plan. By joining a Thriving Pets plan, members agree to be bound by these terms and conditions as between YPP, the member and any participating veterinary clinic, and any additional terms and conditions notified to the member by any participating veterinary clinic. Members can contact the Thriving Pets support team ([email protected]) or seek your own independent advice about these terms and conditions.

Membership

  1. Members must sign up to a plan for a 12-month period.
  2. The Thriving Pets plan will automatically renew for further consecutive 12-month periods unless membership is terminated by the member or YPP in accordance with these terms.
  3. The Thriving Plus Pets plan will automatically renew for further consecutive 12-month periods where a member pays the annual membership fee upfront, unless membership is terminated by the member or YPP in accordance with these terms. If the membership fee is paid monthly, we will contact you regarding renewal before the end of the then current 12-month period.
  4. YPP will make reasonable efforts to remind members before the end of any 12-month period that their membership is due to renew by sending a notification to the member’s registered email address.
  5. Members can only register their own dog or cat, the plans are not available to other species of pets.
  6. An annual membership is limited to the pet nominated by the member. A separate membership must be purchased for each additional pet owned by a member to be part of the plan.
  7. Members are solely responsible for checking the terms of their membership, including renewal, and must ensure that they update YPP of any changes to their contact details, including their email address and phone number. YPP will not be liable for any delay or disruption in communication due to incorrect or outdated member contact details. Unless the member notifies YPP at least 30 days before the end of any 12 month period of membership that the member does not wish to renew, their membership will automatically renew for another 12 months as set out in 2. and 3. above.
  8. Details of inclusions in the plans will be available at all times on the YPP website.

Membership fees

  1. The membership fees, instalment details and payment options are as specified from time to time on the YPP website (www.yourpetpa.com.au).
  2. Renewed memberships must be paid on the same instalment amount basis as the previous 12 months (subject to fee changes).
  3. Members may also choose to pay the full annual membership fee upfront. Payment must be made by direct debit authority from the member’s nominated bank account or credit card. YPP may engage a third party provider to facilitate the payment of membership fees, and members will be responsible for compliance with the terms of any such third party payment services provider. Any dishonoured direct debit will incur a dishonour fee which is payable at the next direct debit drawing, which the member acknowledges and agrees is a reasonable initial pre-estimate of the costs to be incurred by YPP or its agents in connection with that default.

If a member fails to pay an instalment of their membership fee YPP may, directly or through a third party provider, recover (at the member’s cost) any outstanding membership fee, including any administrative, service, or legal fees, and applicable interest associated with the outstanding membership fee or the recovery process.

  1. The annual membership fee will be reviewed each year on the anniversary of the date the member joined the plan. Members will be advised of any change in the membership fee, which will apply from the next anniversary of their membership unless the member notifies YPP not to renew their membership at least 30 days before the end of the then current membership period.

Cancellations

Memberships are for a 12-month period. Members may choose not to renew their membership by sending an email to YPP up to 30 days before expiry of the current membership period.

Members wishing to cancel within their 12-month period should contact YPP to discuss cancellation.   Members that cancel within their 12-month membership period may be required to pay, depending on the plan type, for any product shipped in advance of the cancellation date or (whichever is less):

  • the difference between the savings obtained on the services provided by YPP or their participating veterinary clinic through their membership in the plan and the total amount of membership fees paid to date; and
  • the amount of membership fees for the remainder of the 12-month membership period.

Any reconciliation payment must be paid by direct debit prior to the cancellation becoming effective. If the reconciliation payment is not received, cancellation will not occur and the member will continue to incur liability for regularly scheduled payments.

Members may cancel their membership at any time without penalty if their pet has passed away.

Membership benefits

Subject to the specific benefits and services offered at a member’s participating veterinary clinic, members may have the opportunity to enjoy the following benefits and services provided by YPP or at a participating veterinary clinic in each 12-month membership period:

Thriving Pets – Dog:

  • Unlimited free access to online telehealth appointments to speak to the veterinarian and veterinary nurse team of YPP (not available through veterinary clinics); and
  • 12 months flea, tick, intestinal worm and heart worm protection delivered to your door from YPP (not available through veterinary clinics) monthly.

Thriving Pets – Cat:

  • Unlimited free access to online telehealth appointments to speak to the veterinarian and veterinary nurse team of YPP (not available through veterinary clinics); and
  • 12 months flea, tick, intestinal worm and heart worm protection delivered to your door from YPP (not available through veterinary clinics) three times per year.

 

Thriving Pets Plus – Puppy or kitten*:

  • Unlimited free access to online telehealth appointments to speak to the YPP veterinarian and veterinary nurse team;
  • Unlimited in clinic consultations (reimbursement up to a cost of $75 per visit), provided that an appointment has been made with the participating veterinary clinic during normal clinic hours, up to a maximum of 20 minutes. Consultations performed without an appointment, or outside of normal clinic hours, including weekends and/or public holidays, house calls, veterinary specialists or behaviour consultations, or which exceed 20 minutes are not included in the plan and additional charges may apply. Consultations may be performed by a veterinary nurse or veterinarian at the discretion of the participating veterinary clinic;
  • One free standard annual vaccination (reimbursement up to a cost of $100);
  • Up to $100 off one (1) wellness screen annually (reimbursed); and
  • Up to $100 off a desexing procedure (reimbursed).

 

Thriving Pets Plus – Dog or cat (other than puppy or kitten):

  • Unlimited free access to online telehealth appointments to speak to the YPP veterinarian and veterinary nurse team;
  • Unlimited in clinic consultations (up to a cost of $75 per visit), provided that an appointment has been made with the participating veterinary clinic during normal clinic hours, up to a maximum of 20 minutes. Consultations performed without an appointment, or outside of normal clinic hours, including weekends and/or public holidays, house calls, veterinary specialists or behaviour consultations, or which exceed 20 minutes are not included in the plan and additional charges may apply. Consultations may be performed by a veterinary nurse or veterinarian at the discretion of the participating veterinary clinic;
  • One free standard annual vaccination (reimbursement up to a cost of $100);
  • Up to $100 off one (1) dental procedure annually (reimbursed); and
  • Up to $100 off one (1) wellness screen annually (reimbursed).

* Puppy or kitten is less than 12 months old and not desexed

 

The Thriving Pets inclusion of 12 months flea, tick, intestinal worm and heart worm protection delivered to your door monthly or  four times per year (as applicable depending on pet type) – can be added to the Thriving Pets Plus membership at an additional cost as set out on the YPP website.

All membership benefits and services are not guaranteed to be available at a participating veterinary clinic and will be subject to the professional recommendation of the treating veterinarian at the clinic and availability. Membership benefits are subject to change and appropriate substitutions by YPP and/or the participating veterinary clinic’s reasonable discretion. Membership benefits and discounts are not to be used in conjunction with any other offer and cannot be exchanged or redeemed for cash or other consideration.

Membership benefits may be redeemed within the membership period only and expire at the end of each 12-month membership period or on termination for any reason and do not accumulate. Any additional goods, services, consultations and/or treatments not covered by the plans (including any additional consultation hours, diagnostic work and medications) will be payable at the participating veterinary clinic’s standard current fee schedule.

Fair use and member conduct

Members accept that membership benefits are subject to reasonable usage, as determined by YPP at its sole discretion. Participating veterinary clinics may exclude membership entitlements to members on the basis of unreasonable or excessive use, by notifying the member of the unreasonable use in writing and if such usage continues, YPP may terminate the membership.

Members must comply with these terms at all times during any membership period. Member must at all times in connection with the Thriving Pets plans conduct themselves in a safe, lawful, honest, respectful, and appropriate manner. Abuse, harassment, threatening behaviour, and other misconduct in respect of YPP telehealth staff, veterinary clinic staff, customers, patients, or other person or animal in connection with the Thriving Pets plans will not be tolerated. YPP reserves the right to suspend or terminate a member’s membership at any time if, in its sole discretion, YPP suspects or determines that a member has breached or is in breach of these terms.

Termination

Members must comply with these terms at all times during any membership period.  In addition to any other rights under these terms, if a member breaches these terms then YPP may notify the member of such breach in writing.  If the breach is not remedied in the timeframe required by YPP (acting reasonably), then YPP may terminate the membership.

Liability

To the maximum extent permitted by law, YPP will not be liable for any loss, cost, damage, expense, or claim arising from any failure, default, or delay in the supply of services or the membership benefits to members if, and during the period in which, such failure, default, or delay is caused by events or circumstances beyond YPP’s reasonable control. If such circumstances occur, YPP may elect to suspend all or part of the supply of services or benefits to members or terminate the Thriving Pets membership plans on notice to members.

YPP does not warrant that the Thriving Pets plans or any of the membership benefits will be available to members at any particular time or on an ongoing basis. Subject to compliance with applicable law, YPP may otherwise elect to discontinue the Thriving Pets plan at any time on notice to members. Subject to the non-excludable provisions of the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010) and any other non-excludable term implied by law, the benefits and services are provided on an “as-is” basis without warranties of any kind (including the availability of any of the services provided), either express or implied, and YPP excludes all warranties, representations and liability of any kind (including in negligence) in connection with the benefits and the services.

To the extent that YPP’s liability cannot be excluded in accordance with the foregoing, YPP limits that liability, to the maximum extent permitted by law, to (at its discretion):

  • refund of membership fees paid in connection with affected membership benefits;
  • re-supply of the services or membership benefits;
  • payment of the cost of having the services or membership resupplied; or
  • payment in the amount of $10 or such greater amount that is the minimum permitted by law.

YPP provides the plans via participating veterinary clinics and any right, benefit, exclusion or limitation of liability in these terms for YPP also applies for the benefit of each of the participating veterinary clinics to the extent permitted by applicable law.

General

These terms are governed by the laws in force in New South Wales, Australia.  You irrevocably and unconditionally submit to the non-exclusive jurisdiction of the courts of New South Wales, Australia and any courts which may hear appeals from those courts. Invalidity of any provisions in these terms does not affect any other provisions.  Any delay or failure by YPP to enforce any rights under these terms does not constitute waiver. YPP collects, stores, uses, and discloses personal information we receive from you or third parties in connection with the Thriving Pets membership plans in accordance with YPP’s Privacy Policy . YPP may from time to time make changes to these terms and will use reasonable endeavours to bring those changes to your attention.  Your continued use of the membership benefits means after a change to the terms has been notified to members means that you have accepted any changes that have been made (subject to your cancellation right above). You are responsible for ensuring that the contact details we have for you are correct and up to date.