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Delivery Information

How much does shipping cost?

The shipping cost is automatically calculated at checkout as it depends upon weight and where the parcel is being sent and which carrier you are using. For an accurate delivery quote, place the items you wish to order in your shopping cart and proceed to the checkout.  Once you have entered the relevant details of your delivery address, your delivery charges will be displayed in your checkout page before you proceed to payment so that you know exactly how much delivery will be.

All prescription medications are delivered via express services and the shipping cost is automatically calculated at checkout as it depends upon weight and where the parcel is being sent and which carrier you are using.

Free shipping with orders over $99

Your PetPA offers free shipping on orders over $99 and applies only to shipping on orders up to 10kgs. Free shipping is not applicable for express post and if you use a promotional ‘Free Shipping’ code, you are authorising Your PetPA to use the cheapest and most reliable carrier to deliver your order.

How will my order be delivered?

Your PetPA uses postal and courier services to deliver your order and therefore you must supply a street address as PO boxes are unable to be delivered to. As with most delivery services, there will not be a standard or set time of the day that goods are delivered. Your order will be delivered on Weekdays only from Monday to Friday and generally only during business hours 8am-6pm.

During your checkout process there will be special delivery instructions comment box if you have any special requests. Please note not all requests will be able to be made, however we will attempt to ensure we provide the best service we can.

If you note in the delivery instructions comment box that the order can be left at your delivery address unattended if you are not there, then we will arrange this.  Otherwise, if you are not home when the order arrives the delivery service will typically leave a note that contains the details needed to contact them to arrange a suitable re-delivery date.