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Free Shipping on all retail orders under 13kg. T&Cs Apply.
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Delivery Information

How much does shipping cost?

The shipping cost is automatically calculated at checkout as it depends upon weight and where the parcel is being sent and which carrier you are using. For an accurate delivery quote, place the items you wish to order in your shopping cart and proceed to the checkout.  Once you have entered the relevant details of your delivery address, your delivery charges will be displayed in your checkout page before you proceed to payment so that you know exactly how much delivery will be.

All prescription medications are delivered via express services and the shipping cost is automatically calculated at checkout as it depends upon weight and where the parcel is being sent and which carrier you are using.

Free Shipping with No Mimimum Spend

Customer are eligible for free shipping with no need for a minimum spend. The order must also meet the following criteria:

- Total weight under 13kg
- Does not include any pharmacy medication that requires a prescription

Free shipping is not available for express post and by using "Free Shipping" you are authorising PetPA to use the cheapest and most reliable carrier to deliver your order.

How will my order be delivered?

As with most delivery services, there will not be a standard or set time of the day that goods are delivered. Your order will be delivered on Weekdays only from Monday to Friday and generally only during business hours 8am-6pm.

During your checkout process there will be special delivery instructions comment box if you have any special requests. Please note not all requests will be able to be made, however we will attempt to ensure we provide the best service we can.

If you note in the delivery instructions comment box that the order can be left at your delivery address unattended if you are not there, then we will arrange this.  Otherwise, if you are not home when the order arrives the delivery service will typically leave a note that contains the details needed to contact them to arrange a suitable re-delivery date.