Pharmacy FAQs

Refrigerated items are dispatched on Monday and Tuesday only to ensure they reach their destination whilst still cold.

Refrigerated items (cold chain medications) are sent in insulated packaging with ice gel packs. 

We strongly recommend only sending refrigerated items to postcodes within the Australia Post Express Post next business day network.

Yes, you need to post us your original pen-signed prescription unless your veterinarian is one of our partner practices and has emailed us directly with your prescription. In which case, the posting of your script with be facilitated by your veterinary practice.

We can dispense your initial medication order if you email us a digital copy of your pet's prescription. However, you are then required to post the original pen signed prescription to us directly. If your script is still owing to us, we are unable to dispense any repeats.

We can also dispense a prescription straight away if it is emailed to us from your veterinary practice. You will then need to post us your original hard copy prescription.

If your veterinary practices is one of our partner practices and they have email us your script directly, you do not have to post us your script. This will be facilliated by the veterinary practice.

We cannot dispense repeats on a digital prescription unless:
1) You have mailed us your original pen-signed prescription

2) Your veterinary practice has emailed us directly with your prescription

Yes. We can dispense repeats as long as your veterinarian has emailed us your prescription directly. Please select "Prescription on file" when ordering your repeats.

All orders for prescription medications are supplied by PetPA Pharmacy (ABN: 33 658 263 462), NSW Pharmacy Registration Number: PC1241648).

The PetPA Pharmacy is 100% owned and operated by an Australian registered pharmacist and operates from a registered pharmacy premises at 133 Wharf Street, Tweed Heads New South Wales 2485. All prescription medication supplied by PetPA Pharmacy is sourced from Australian veterinary wholesalers and is dispensed by Australian registered pharmacists. The registration of any Australian pharmacist can be viewed on the AHPRA website.

Our range of products and those available for supply by the pharmacist is always growing, but if there is a product you can obtain from your regular veterinarian that is not listed on our website, then let us know as it may be able to be sourced for you at a competitive price. Call us on 1300 473 872 or email us at pharmacy@yourpetpa.com.au.

Yes. When purchasing prescription medication through PetPA you know that:

- All prescription medication supplied is sourced from Australian veterinary wholesalers and Australian registered pharmacists
- All medication available is registered with the Australian Government (TGA or APVMA) or prepared by an Australian registered compounding pharmacist
- All medication supplied is processed and dispensed by Australian-registered pharmacists.

"S4D" means "Schedule 4, Appendix D" of the Poisons and Therapeutic Goods Regulation 2008. These medicines have greater restrictions imposed on them than regular prescription medicines. We are not permitted to dispense from a copy of an S4D prescription until the hard copy has been provided to us.

These prescriptions also have an expiry date of 6 months rather than the usual 12 months. See the NSW Health page on these medicines here.

Australian legislation prohibits the advertisement of prescription drugs to consumers; therefore we are unable to display any images of the packaging or provide you with more information regarding the prescription medicine we have available. All medication available from PetPA is registered with the Australian Government (TGA or APVMA). If you are unsure about the available medication or would like more information, then please email us on pharmacy@yourpetpa.com.au or call us on 1300 473 872.

While we find that most veterinarians in Australia are usually more than happy to write a prescription, they are not legally required to do so when requested. If your vet is unwilling to write a prescription, then you can try to find another vet in your area who is happy to write prescriptions. Your pet will require a full consultation with the new vet before they can write a prescription.

If you're still having trouble, then please email us at pharmacy@yourpetpa.com.au or call us on 1300 473 872. We can help you find a vet in your area that will write prescriptions after a consultation with your pet.

A prescription is valid for either 12 months (unless a shorter date is specified by your vet) or until all the repeats on the prescription are used up, whatever comes first.

If your vet has not included repeats, or has specified “no repeats”, then the prescription is valid for one supply only and we will need a new prescription for your next order.

No, since a prescription is only valid for up to 12 months, your vet cannot write an "ongoing" prescription. Furthermore, we are only allowed to supply up to the quantity that your vet authorises on the prescription. Once we have supplied what your vet authorises on the prescription, we will need a completely new prescription to provide more medication.

If your vet has authorised one (1) repeat, this means that they are authorising the initial quantity (i.e. one bottle), plus one repeat – therefore there are two supplies (i.e. two bottles) in total.

For the vast majority of our clients, we hold their repeats, so that they don’t have to keep posting in the original prescription prior to every repeat order. This helps to reduce cost and speed up the process of ordering repeats.

Yes, as the repeat prescription is your property. If you want it returned, our pharmacist has a professional obligation to facilitate this. You may be charged for the cost of return postage, if required.

In line with Australian Veterinary Association (AVA) and state veterinary board guidelines, PetPA Pharmacy cannot accept prescriptions from online-only telemedicine veterinary businesses.