1. Select the product you would like to purchase.
2. Select your preferred options, such as size, color, and quantity.
3. Indicate whether you would like to enable auto delivery (subscription).
4. Click “Add to Bag” to proceed.
5. Review your bag to ensure all items and details are correct.
6. Click “Bag”, then select “Go to Shopping Bag”.
7. If all details are correct, click “Checkout”.
8. Enter your shipping information.
9. Enter your payment details.
10. Carefully review your order summary.
11. Click “Place Order” to complete your purchase.

Sign in to your PetPA account here. Click "My Retail Orders", choose the relevant order, then click "Download PDF Invoice".

Yes. Once your order has been dispatched, you’ll receive an email with your tracking details.

You can also find your tracking information anytime by logging into your account and selecting "My retail orders". Your last order will show at the top, including a button to "Track order".

If your order hasn’t been dispatched yet, tracking information won’t be available just yet.

If your order arrives damaged or with any missing items, please contact us at info@yourpetpa.com.au within 7 days of receiving your order.

Please include your order number, photos of the issue, and the batch number and expiry date (if applicable).

We’ll sort this out for you as quickly as possible and investigate what went wrong.

Delivery times vary depending on your location and distance from our warehouse. View our shipping policy for further information.

We offer free standard shipping on most retail orders. View our shipping policy for further information.

For an accurate delivery quote, place the items you wish to order in your shopping cart and proceed to the checkout.

Once you have entered the relevant details of your delivery address, your delivery charges will be displayed on your checkout page before you proceed to payment so that you know exactly how much delivery will be.

Yes, you are able to upgrade to express shipping at checkout. View our shipping policy for further information.

We ship all orders with Australia Post. Cold chain (temperature-sensitive) pharmacy items are delivered via StarTrack to ensure they’re handled appropriately in transit.

Once your order has been placed, we’re usually unable to change the delivery address, so please double-check your details before confirming.

You can update your address anytime in your account. If you’ve entered the wrong address, please contact us immediately at info@yourpetpa.com.au or give us a call so we can assist with correcting it.

If your order hasn’t arrived within 10 business days, please email us at info@yourpetpa.com.au and we’ll look into it for you.

In the meantime, we recommend checking your tracking via the Aus Post app or website for the latest updates on your delivery.

If needed, we’ll follow up with Australia Post and do our best to get your order to you as quickly as possible.

Yes, we post to Parcel Lockers and PO Boxes through Australia Post. Fill out your Parcel Locker or PO Box number as usual during checkout.

No, PetPA currently delivers within Australia only.

Yes, we offer local pickup for both retail and pharmacy orders. Our retail warehouse is located in Burleigh Heads, while our pharmacy warehouse is located in Tweed Heads.

To pick up your order, ensure you choose the "Pickup" option at checkout. You’ll receive an email once your order is ready to collect, which will include our pickup address.

View our shipping policy for further information.

If you notice anything wrong with your order, please contact us immediately so we can try to cancel it. Our warehouse team works hard to dispatch orders as quickly as possible, so in some cases it may be too late to stop the shipment.

Please email us at info@yourpetpa.com.au and we’ll do everything we can to assist you.

On the product page, you’ll see the option to either purchase once or set up an auto delivery subscription.

If you choose auto delivery, you can then select how often you’d like the product delivered (for example, every 2 weeks).

Once added to your cart and checked out, the first order is processed the same day. Your orders will continue automatically based on your chosen schedule.

You will have full control to change, reschedule, or cancel your subscription whenever you need.

1. Select "Sign in" located at the top, right hand corner of our website, and enter your details.
2. Select "Manage Auto-Deliveries" then "View Details" for the auto delivery you wish to change.
3. Navigate to the appropriate button and follow the prompts.

Once cancelled, no further deliveries will be processed, but you can restart your auto delivery at any time.

Yes. Once you start an auto delivery, your selected payment method will be charged automatically each time an order is processed according to your delivery schedule.

You’ll receive a notification three days before each scheduled order, sent to the email address used to set up your auto delivery.

If we have issues processing your payment, we will communicate this to you.

You can manage, pause, or cancel your subscription at any time before the next billing cycle.

Yes, you can update the products in your subscription at any time.

1. Sign in to your PetPA account.
2. Go to "Manage auto deliveries."
3. Select "View details" and choose the option to edit your subscription.
   

From there, you can swap products or adjust your selection before the next delivery is processed.

You can add products to your auto delivery either as a one-off item or as part of your ongoing auto delivery.

If your auto delivery is processed while the product is on sale, you will automatically receive the sale price. This excludes order discounts, such as Spend & Save.

You will receive the sale price on your first order only.

Each time your subsequent orders are processed, the price will reflect the current price. So, if the product is on sale again at the time of your next scheduled order, you will receive that sale price too.

Our shipping policy applies to each individual auto delivery order.

For example, if each of your auto delivery meets our free shipping requirements, then you'll receive free shipping.

View our shipping policy here.

You will be alerted via email the day before your next auto delivery order. This will give you a chance to update any details prior to dispatch.

If your payment is declined, the item will not be dispatched. We will try to charge your card again each day for six days. If a payment has not been successfully processed after this period, your subscription will be cancelled and you will be notified.

You’ll receive an email reminder three days before your next auto delivery is processed.

You can also check your upcoming delivery date anytime in your account.

Yes, you can have multiple auto delivery subscriptions at the same time.

Each subscription can be managed individually, including its products, delivery schedule, and preferences.

Unfortunately, you can’t update the email address linked to your account through our website. However, if you email us at info@yourpetpa.com.au or give us a call, we’ll be happy to update it for you.