Returns Policy

At Your Pet PA, we are committed to providing quality products to pet owners and their pets.

If any product you purchase from Your Pet PA is found to be defective, or it does not meet your needs (subject to certain exceptions listed below), Your Pet PA will happily replace the product, or offer you a refund.

Returns Terms and Conditions

There are certain products that cannot be returned due to a change of mind.  These products are listed below.

If you change your mind about any other product you have purchased from us, you can return that product to us within 14 days of purchase (from the date you received the product) and we will happily refund the original purchase price of that product provided the product and packaging is in its original condition and the product is re-saleable (as determined by Your Pet PA in its absolute discretion).

Products that cannot be returned to Your Pet PA if you change your mind include:

  • Pet food,
  • Perishable products,
  • Products that need to be stored at air-conditioned temperatures (under 25 degrees Celsius),
  • Products that are not in original condition or are not resaleable (e.g. used or packaging opened), and
  • Products that are marked on our website as “non-returnable”.

We cannot offer refunds or exchanges on food, treats or any edible items that are opened due to strict health policies. Please make your selections carefully, and double check your order before submitting.

See below for more information regarding online returns and delivery charges.

Damaged or Faulty Products

If you received a damaged shipment or faulty product, please email photos of the damaged or faulty product within 7 days of receipt to [email protected] Please include your invoice number and name, and we will work with you to resolve the issue.

How do I return a product?

Please note the process outlined above if you wish to return a product because it is damaged or faulty.

For all other returns, please email [email protected] within 14 days of purchase (from the date you received the product) with your name, contact details, invoice number, product details and reason for return to arrange return of the product.

If you require further assistance, please contact us by phone on 1300 473 872 or write to Your Pet PA at Unit 17, 6 Energy Circuit, Robina QLD 4226.

Any cost incurred by you in returning the product to Your Pet PA will be borne by you.

Refunds will generally be provided in the same form as your original payment.